SmartCareReduce Support Costs with Personalized Video
Automate customer support with personalized video journeys that resolve faster and scale efficiently.
Challenges We Solve
High Support Costs
Manual support increases operational overheads.
Slow Issue Resolution
Delays frustrate customers and increase escalations.
Repetitive Queries
Same questions handled repeatedly by agents.
Agent Dependency
Over-reliance on human intervention limits scalability.
Built for High-Engagement Industries
FMCG
Heavy Engineering
Resolve Faster. Reduce Costs. Scale Support
Automate customer support with personalized video journeys that resolve queries faster, reduce costs, and minimize agent dependency.
CRM Data Capture
Capture queries from WhatsApp, app, portal, and support systems.
Deep Personalization Engine
Map queries to personalized responses using customer and product context.
Real-Time Video Generation
Generate instant video responses based on query type and intent.
Omnichannel Delivery Engine
Deliver support journeys across WhatsApp, web, app, and kiosks.
How AJAX Engineering Increased Lead Conversions by 3×
Manual follow-ups were slow and inconsistent. SmartCare automated personalized video responses instantly, improving engagement and conversions significantly.
30%
Higher Conversions
3X
Higher Engagement
50%
Increase in Renewals
A Simple Flow. Powerful Impact.
Step 1
Capture Data
Collect user inputs, CRM data, and triggers into structured formats
Media
Let's Talk